Refund and Returns Policy
Exchanges
We only replace goods that have factory defects.
Note: For defective items, contact us via our contact page before sending back any packages.
Model Tool Return Shipping
You cover all international shipping costs for returned goods. Return shipping fees are non-refundable.
Also, we recommend tracked shipping for return parcels. We take no responsibility if buyers lose returned packages in transit.
You pay any customs charges for rejected or returned shipments.
If you have questions about our return policy, feel free to contact us.
Return Policy
Our crystal jewelry return and refund window lasts 30 days after delivery. However, we cannot offer full refunds or exchanges once 30 days pass.
To qualify for return, you must keep items unused, undamaged and inside their original factory packaging. You can view our shipping policy for delivery details.
Customized products are non-returnable.
In addition, you must send all return requests through our contact page. Please attach clear product photos and your order information. We review every application within 2 working days.
You need proof of purchase to finish your return.
Important: Do NOT send returned goods before you message us first.
We apply partial refunds in these situations:
- Goods show obvious signs of use
- Goods arrive without original packaging
- Damages happen due to improper operation after delivery
Refunds
Once we receive and inspect your returned goods, we email you the refund result.
If we approve your request, we process the refund and send funds back to your original payment method.
Late or missing refunds
First, check your bank account.
Also, reach out to your payment provider. Bank processing can take several business days.
If you still cannot receive the refund, please contact us via our contact page.
Sale Items
Only regular-priced items qualify for refunds. Discounted and wholesale orders cannot be returned.