Custom & Curated Items:
All custom and curated items (e.g., Botanical Jars, Custom Pendants) are final sale and non-returnable. Each piece is curated specifically for you based on your personal customization. Because they are personalized, they cannot be resold and therefore cannot be returned or exchanged.
Ready-to-Ship Items (e.g., Crystals, Jewelry):
You may request a return within 30 days of delivery. Items must be unused, in original condition, and in original packaging. Return shipping costs are the responsibility of the buyer. Refunds will be issued to the original payment method after inspection.
Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the item and packaging. We will offer a replacement or partial refund to make it right.
Return Shipping:
You cover all return shipping costs. Return shipping fees are non-refundable. We recommend tracked shipping for return parcels. We take no responsibility if buyers lose returned packages in transit.
Customs & Refused Delivery：
We arrange customs clearance and import duties through our door-to-door shipping service. If the parcel is refused, abandoned or returned by the recipient for non-damage related reasons, the buyer shall be responsible for the original outbound shipping cost and return freight incurred.
Refunds (Late or Missing):
Once we receive and inspect your returned goods, we will email you the refund result.Please allow 3-5 business days for the refund to reflect in your original payment method. If you haven’t received your refund after processing, please check your bank account, then contact your payment provider. If you still have issues, please contact us.
How to Start a Return:
Please contact us via our Contact Page to initiate a return request. We review every application within 2 business days. You need proof of purchase to finish your return. Important: Do NOT send returned goods before you message us first.
